Questionnaire for the survey of customer needs and satisfaction of SPINEA, s.r.o.

Questionnaire for the survey of customer needs and satisfaction of SPINEA®, s.r.o.

Dear customers, business partners!

We care about your opinion with the services provided by our company and the communication that affects our mutual business relations. Your anonymous feedback is more than important to us. We believe that with 3-5th minutes of your precious time you will contribute to the improvement of our services and increase your future satisfaction.

Thank you !

1. What product of our company do you use?

ProduCt

TwinSpin® - Precision gearbox

Currently For the future

DriveSpin® - Actuator
(compact connection of gearbox and motor)

Currently For the future

YourSpin - Higher customized unit
(more axis unit, more complex unit)

Currently For the future

2. What product or service are you missing in SPINEA®'s portfolio? Please specify.

3. How would you rate the technical parameters of SPINEA® products?

1* - not very important I 5* very important
1* - dissatisfied I 5* very satisfied

Prázdny

Your importance

Low High

Your satisfaction

Low High

stable PRODUCT QUALITY

YOUR IMPORTANCE

★★★★★

YOUR SATISFACTION

★★★★★

ACCURACY

YOUR IMPORTANCE

★★★★★

YOUR SATISFACTION

★★★★★

NOISINESS

YOUR IMPORTANCE

★★★★★

YOUR SATISFACTION

★★★★★

LIFETIME OF PARAMETERS

YOUR IMPORTANCE

★★★★★

YOUR SATISFACTION

★★★★★

COMPACT DESIGN

YOUR IMPORTANCE

★★★★★

YOUR SATISFACTION

★★★★★

SMOOTH RUNNING

YOUR IMPORTANCE

★★★★★

YOUR SATISFACTION

★★★★★

4. How would you rate the processes and services provided by SPINEA®?

1 * - not very important I 5 * very important
1 * - dissatisfied I 5 * very satisfied

Prázdny

YOUR IMPORTANCE

Low High

YOUR SATISFACTION

Low High

SPEED OF ORDER CONFIRMATION

YOUR IMPORTANCE

★★★★★

YOUR SATISFACTION

★★★★★

CONFIRMED DELIVERY DATES

YOUR IMPORTANCE

★★★★★

YOUR SATISFACTION

★★★★★

FULFILLMENT OF CONFIRMED DELIVERY DATES AND VOLUMES

YOUR IMPORTANCE

★★★★★

YOUR SATISFACTION

★★★★★

PACKAGING, TRANSPORT AND LOGISTICS

YOUR IMPORTANCE

★★★★★

YOUR SATISFACTION

★★★★★

TECHNICAL SUPPORT

YOUR IMPORTANCE

★★★★★

YOUR SATISFACTION

★★★★★

COMPLAINT HANDLING

YOUR IMPORTANCE

★★★★★

YOUR SATISFACTION

★★★★★

SUPPORT AND COMMUNICATION FROM THE SALES DEPARTMENT

YOUR IMPORTANCE

★★★★★

YOUR SATISFACTION

★★★★★

5. Provide suggestions and recommendations for improving SPINEA®'s processes and services.

6. What do you consider to be SPINEA®'s strengths?

7. What do you consider to be the weaknesses of SPINEA®?

8. Which of the SPINEA® platforms do you use as a source of information?

1 * - not very important I 5 * very important
1 * - dissatisfied I 5 * very satisfied

Prázdny

YOUR IMPORTANCE

Low High

YOUR SATISFACTION

Low High

WEBSITE www.spinea.com

YOUR IMPORTANCE

★★★★★

YOUR SATISFACTION

★★★★★

PARTICIPATION IN TRADE FAIRS

YOUR IMPORTANCE

★★★★★

YOUR SATISFACTION

★★★★★

SOCIAL NETWORKS

Prázdny

LinkedIn

YOUR IMPORTANCE

★★★★★

YOUR SATISFACTION

★★★★★

Facebook

YOUR IMPORTANCE

★★★★★

YOUR SATISFACTION

★★★★★

YOUR IMPORTANCE

★★★★★

YOUR SATISFACTION

★★★★★

Instagram

YOUR IMPORTANCE

★★★★★

YOUR SATISFACTION

★★★★★

Youtube

YOUR IMPORTANCE

★★★★★

YOUR SATISFACTION

★★★★★

NEWS LETTRE about news sent to e-mail

YOUR IMPORTANCE

★★★★★

YOUR SATISFACTION

★★★★★

CATALOGUE AND INFORMATION FLYERS

YOUR IMPORTANCE

★★★★★

YOUR SATISFACTION

★★★★★

9. How often do you open our News Lettre to keep up to date with the latest news?

I open every NL
1x per month
1x in 3 months
1x per 6 months
I don't open at all, it bothers me
I don't take

10. Give suggestions and recommendations for improving SPINEA®'s promotion and marketing support.

11. How likely is it that you would recommend SPINEA® company to a friend or colleague?

0 – highly unlikely and 10 - highly likely

★★★★★★★★★★

12. Enter your country of operation.

Country*

13. Enter your business segment.

Segment*

Name

Company

Phone

Prázdny

No CAPTCHA available

Prázdny

Thank you for your feedback and we look forward to working with you again!

*fields marked as such are required.