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Questionnaire for the survey of customer needs and satisfaction of SPINEA, s.r.o.

Questionnaire for the survey of customer needs and satisfaction of SPINEA®, s.r.o.

Dear customers, business partners!

We care about your opinion with the services provided by our company and the communication that affects our mutual business relations. Your anonymous feedback is more than important to us. We believe that with 3-5th minutes of your precious time you will contribute to the improvement of our services and increase your future satisfaction.

Thank you !

1. What product of our company do you use?

ProduCt

TwinSpin® - Precision gearbox

DriveSpin® - Actuator
(compact connection of gearbox and motor)

YourSpin - Higher customized unit
(more axis unit, more complex unit)

2. What product or service are you missing in SPINEA®'s portfolio? Please specify.

3. How would you rate the technical parameters of SPINEA® products?

1* - not very important I 5* very important
1* - dissatisfied I 5* very satisfied

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Your importance

Low                             High

Your satisfaction

Low                              High

stable PRODUCT QUALITY

YOUR IMPORTANCE

YOUR SATISFACTION

ACCURACY

YOUR IMPORTANCE

YOUR SATISFACTION

NOISINESS

YOUR IMPORTANCE

YOUR SATISFACTION

LIFETIME OF PARAMETERS

YOUR IMPORTANCE

YOUR SATISFACTION

COMPACT DESIGN

YOUR IMPORTANCE

YOUR SATISFACTION

SMOOTH RUNNING

YOUR IMPORTANCE

YOUR SATISFACTION

4. How would you rate the processes and services provided by SPINEA®?

1 * - not very important I 5 * very important
1 * - dissatisfied I 5 * very satisfied

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YOUR IMPORTANCE

Low                            High

YOUR SATISFACTION

Low                              High

SPEED OF ORDER CONFIRMATION

YOUR IMPORTANCE

YOUR SATISFACTION

CONFIRMED DELIVERY DATES

YOUR IMPORTANCE

YOUR SATISFACTION

FULFILLMENT OF CONFIRMED DELIVERY DATES AND VOLUMES

YOUR IMPORTANCE

YOUR SATISFACTION

PACKAGING, TRANSPORT AND LOGISTICS

YOUR IMPORTANCE

YOUR SATISFACTION

TECHNICAL SUPPORT

YOUR IMPORTANCE

YOUR SATISFACTION

COMPLAINT HANDLING

YOUR IMPORTANCE

YOUR SATISFACTION

SUPPORT AND COMMUNICATION FROM THE SALES DEPARTMENT

YOUR IMPORTANCE

YOUR SATISFACTION

5. Provide suggestions and recommendations for improving SPINEA®'s processes and services.

6. What do you consider to be SPINEA®'s strengths?    

7. What do you consider to be the weaknesses of SPINEA®?

8. Which of the SPINEA® platforms do you use as a source of information?

1 * - not very important I 5 * very important
1 * - dissatisfied I 5 * very satisfied

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YOUR IMPORTANCE

Low                           High

YOUR SATISFACTION

Low                             High

WEBSITE www.spinea.com 

YOUR IMPORTANCE

YOUR SATISFACTION

PARTICIPATION IN TRADE FAIRS

YOUR IMPORTANCE

YOUR SATISFACTION

SOCIAL NETWORKS

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LinkedIn 

YOUR IMPORTANCE

YOUR SATISFACTION

Facebook 

YOUR IMPORTANCE

YOUR SATISFACTION

Twitter 

YOUR IMPORTANCE

YOUR SATISFACTION

Instagram 

YOUR IMPORTANCE

YOUR SATISFACTION

Youtube 

YOUR IMPORTANCE

YOUR SATISFACTION

NEWS LETTRE about news sent to e-mail

YOUR IMPORTANCE

YOUR SATISFACTION

CATALOGUE AND INFORMATION FLYERS 

YOUR IMPORTANCE

YOUR SATISFACTION

9. How often do you open our News Lettre to keep up to date with the latest news?




10. Give suggestions and recommendations for improving SPINEA®'s promotion and marketing support.

11. How likely is it that you would recommend SPINEA® zcompany to a friend or colleague?

0 – highly unlikely and 10 - highly likely

12. Enter your country of operation.

13. Enter your business segment.

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Thank you for your feedback and we look forward to working with you again!

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